:root{--bg: hsl(60 20% 98%);--card: #fff;--ink: hsl(150 20% 14%);--muted: hsl(150 8% 42%);--line: hsl(120 14% 88%);--primary: hsl(122 47% 34%);--primary-soft: hsl(122 40% 94%);--side: hsl(122 30% 97%);--amber: hsl(36 90% 40%);--amber-soft: hsl(40 95% 93%);--red: hsl(4 70% 46%);--red-soft: hsl(4 80% 95%);--blue-soft: hsl(210 70% 95%);--blue: hsl(212 60% 40%)}*{box-sizing:border-box}html,body,#root{height:100%}body{margin:0;background:var(--bg);color:var(--ink);font:14px/1.5 Inter,Noto Sans Devanagari,system-ui,sans-serif}h1{font-size:22px;margin:0 0 4px}h2{font-size:15px;margin:0 0 10px}p{margin:0 0 10px}.sub{color:var(--muted);margin-bottom:18px}.muted{color:var(--muted)}.small{font-size:12px}.center{min-height:100%;display:grid;place-items:center;padding:24px}.shell{display:grid;grid-template-columns:220px 1fr;min-height:100%}aside{background:var(--side);border-right:1px solid var(--line);padding:16px 12px;display:flex;flex-direction:column;gap:2px;position:sticky;top:0;height:100vh}.brand{display:flex;gap:10px;align-items:center;padding:4px 8px 16px}.brand span{display:block;font-size:12px;color:var(--muted)}.logo{width:34px;height:34px;border-radius:10px;background:var(--primary);color:#fff;display:grid;place-items:center;font-weight:700}.logo.big{width:52px;height:52px;font-size:22px;margin:0 auto 12px}.nav{padding:9px 12px;border-radius:8px;color:var(--ink);text-decoration:none;font-weight:500}.nav:hover{background:#e8f3e8}.nav.on{background:var(--primary);color:#fff}.who{margin-top:auto;padding:10px 8px 0;border-top:1px solid var(--line);font-size:12px;color:var(--muted);display:flex;flex-direction:column;gap:4px;overflow-wrap:anywhere}main{padding:26px 30px 60px;min-width:0}.card{background:var(--card);border:1px solid var(--line);border-radius:12px;padding:16px 18px;margin-bottom:16px}.login{max-width:380px;text-align:center;padding:30px}.grid{display:grid;gap:14px}.tiles{grid-template-columns:repeat(auto-fit,minmax(160px,1fr));margin-bottom:16px}.tile{background:var(--card);border:1px solid var(--line);border-radius:12px;padding:14px 16px}.tile b{display:block;font-size:24px;line-height:1.2;font-variant-numeric:tabular-nums}.tile span{color:var(--muted);font-size:12px}.two{grid-template-columns:minmax(0,1.1fr) minmax(0,1fr);align-items:start}.row{display:flex;gap:10px;align-items:center;flex-wrap:wrap}.row.between{justify-content:space-between}.spacer{flex:1}button,.btn{font:inherit;border:1px solid var(--line);background:#fff;color:var(--ink);padding:7px 13px;border-radius:8px;cursor:pointer;font-weight:500}button:hover{background:#f3f6f3}button.primary{background:var(--primary);border-color:var(--primary);color:#fff}button.primary:hover{background:#276d2a}button.danger{color:var(--red);border-color:#f0c5c2}button.link{border:0;background:none;padding:0;color:var(--primary);text-align:left}button:disabled{opacity:.5;cursor:not-allowed}input,select,textarea{font:inherit;border:1px solid var(--line);border-radius:8px;padding:7px 10px;background:#fff;color:var(--ink);min-width:0}input:focus,select:focus,textarea:focus,button:focus-visible{outline:2px solid hsl(122 47% 34% / .35);outline-offset:1px}textarea{width:100%;min-height:380px;font-family:Noto Sans Devanagari,Inter,sans-serif;line-height:1.6}label.f{display:flex;flex-direction:column;gap:4px;font-size:12px;color:var(--muted)}label.check{display:flex;gap:8px;align-items:center}.tablewrap{overflow-x:auto}table{width:100%;border-collapse:collapse}th{text-align:left;font-size:12px;font-weight:600;color:var(--muted);padding:8px 10px;border-bottom:1px solid var(--line);white-space:nowrap}td{padding:9px 10px;border-bottom:1px solid hsl(120 14% 93%);vertical-align:top}tr.click{cursor:pointer}tr.click:hover td,tr.sel td{background:var(--primary-soft)}td.n,th.n{text-align:right;font-variant-numeric:tabular-nums}.pill{display:inline-block;padding:2px 9px;border-radius:999px;font-size:12px;font-weight:500;background:#ebefeb;color:var(--ink);white-space:nowrap}.pill.good{background:var(--primary-soft);color:var(--primary)}.pill.warn{background:var(--amber-soft);color:var(--amber)}.pill.bad{background:var(--red-soft);color:var(--red)}.pill.info{background:var(--blue-soft);color:var(--blue)}.warn{color:var(--amber)}.banner{border-radius:10px;padding:10px 14px;margin-bottom:14px;background:var(--amber-soft);color:#7e4e07;border:1px solid hsl(40 80% 82%)}.banner.bad{background:var(--red-soft);color:var(--red);border-color:#f1c9c6}.banner.good{background:var(--primary-soft);color:var(--primary);border-color:#c1e1c2}.chat{display:flex;flex-direction:column;gap:8px;max-height:460px;overflow-y:auto;padding-right:4px}.say{max-width:86%;padding:8px 12px;border-radius:12px;font-family:Noto Sans Devanagari,Inter,sans-serif}.say small{display:block;font-size:11px;color:var(--muted);font-family:Inter,sans-serif}.say.agent{background:var(--primary-soft);align-self:flex-start;border-bottom-left-radius:4px}.say.customer{background:#eef1ee;align-self:flex-end;border-bottom-right-radius:4px}.checks{list-style:none;margin:0;padding:0;display:grid;gap:5px}.checks li{display:flex;gap:8px}.kv{display:grid;grid-template-columns:max-content 1fr;gap:4px 14px}.kv dt{color:var(--muted)}.kv dd{margin:0}audio{width:100%;margin:6px 0 2px}.bar{height:8px;border-radius:6px;background:#e9ede9;overflow:hidden}.bar i{display:block;height:100%;background:var(--primary)}.who-tag{display:inline-block;padding:2px 10px;border-radius:6px;font-size:12px;font-weight:600;border:1px solid transparent;white-space:nowrap}.who-tag.priya{background:var(--primary-soft);color:var(--primary);border-color:#badebb}.who-tag.whatsapp{background:#e0f5f1;color:#12685a;border-color:#b0ddd4}.who-tag.insaan{background:var(--amber-soft);color:#885407;border-color:#f4d69a}.who-tag.system{background:#ebecf0;color:#484e5b;border-color:#cccfd7}.who-tag.retailer{background:var(--blue-soft);color:var(--blue);border-color:#b8d1ea}.flow-step{display:grid;grid-template-columns:minmax(280px,1fr) minmax(0,1.15fr);gap:16px;align-items:start}.flow-node{background:var(--card);border:1px solid var(--line);border-left:6px solid var(--line);border-radius:12px;padding:14px 16px}.flow-node h2{margin:8px 0 4px;font-size:16px}.flow-node p{margin:0 0 8px}.flow-node.priya,.flow-branch.priya{border-left-color:var(--primary)}.flow-node.whatsapp,.flow-branch.whatsapp{border-left-color:#259381}.flow-node.insaan,.flow-branch.insaan{border-left-color:var(--amber)}.flow-node.system,.flow-branch.system{border-left-color:#8f96a3}.flow-node.retailer,.flow-branch.retailer{border-left-color:var(--blue)}.flow-branches{display:grid;gap:8px}.flow-branch{background:var(--card);border:1px dashed var(--line);border-left:4px solid var(--line);border-radius:10px;padding:9px 12px;position:relative}.flow-branch:before{content:"→";position:absolute;left:-15px;top:10px;color:var(--muted)}.flow-then{margin-top:2px}.flow-arrow{font-size:20px;color:var(--muted);padding:2px 0 2px 26px;line-height:1.2}@media (max-width: 860px){.flow-step{grid-template-columns:1fr}.flow-branches{padding-left:18px}.shell{grid-template-columns:1fr}aside{position:static;height:auto;flex-direction:row;flex-wrap:wrap;align-items:center}.brand{padding-bottom:4px;width:100%}.who{margin:0 0 0 auto;border:0;padding:0}main{padding:16px}.two{grid-template-columns:1fr}}